We respect the privacy of our users. This privacy policy tells you how our franchisees and representatives collect and use information.

1. Privacy and Security Policy

American Pooch Mobile Corporation, its franchisees and representatives (referred to as “we”, “us” or “our”) and its related companies (together, “The Pooch Mobile”) are committed to protecting the privacy of your personal information.

This Privacy Policy is intended to provide a general overview of how we collect, use, disclose, keep secure and provide you with access to your information, whether provided to us via our mobile operators, head office, this website or other means. Other policies may apply instead of or in addition to this Privacy Policy in certain circumstances.

By using our website at www.thepoochmobile.com (“Site”) and/or providing your personal information to us, you consent to us handling your personal information in accordance with this Privacy Policy.

2. Collection Of Your Personal Information

The kinds of personal information we collect and hold about you, and our use of that information, depends on our dealings with you.
Generally, this personal information may include (but is not limited to) your name, physical or mailing address, telephone number, email address and if you are:

  • a customer of ours or of our network of franchisees, this personal information will include (but is not limited to) information about the service you are inquiring about, any information needed to arrange for the service to be provided to you, details of any estimates for such services and any other products and services that we or our network of franchisees may provide to you. We may also contact you after services are provided to collect information about the products and/or services that were provided to you. Any feedback you provide may be recorded for marketing purposes at your consent. In addition, we may collect your bank account or credit card details from you if these details are required for payment of the service
  • inquiring about becoming one of our franchisees, then we will collect a range of personal information for the purpose of assessing your franchise application. If you become a franchisee, we will also collect information during the course of the franchise relationship; and
  • applying for an employment position with us, then we will collect personal information about you required for the recruitment process (for example, your resume, qualifications, skills, work history and work eligibility under applicable law).

Where possible, we collect your personal information directly from you. We may also collect personal information about you from third parties (for example, from our franchisees, a credit reporting agency or from public records).

In the event you provide us with personal information about a third party, you represent to us that you have that person’s consent for us to collect and handle their personal information in accordance with this Privacy Policy.

Generally, if we are unable to collect the personal information we require we may not be able to provide you with the products and services you seek. If the information provided is incorrect or incomplete this may also prevent, limit or otherwise affect our ability to provide products or services to you.

3. Purposes For Which Personal Information Is Collected, Held, Used And Disclosed

We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.

Generally, these purposes include responding to your inquiries, providing you (or arranging for our franchisees to provide you) with products and services, providing you with marketing information or special offers for our products and services, obtaining your feedback on your customer experience, conducting marketing and other promotional activities and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes).

By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by mail or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time by contacting our us via the details shown below.

We may exchange your personal information within our corporate group. We may also disclose your personal information to our master franchisor, franchisees, licensees, agents and contractors for the purposes set out above, and for the purposes of those parties providing services to us or performing business services or functions on our behalf (for example, our technology service providers and/or marketing service providers, etc).

We may also use the information that we gather about you: to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of this Policy, or as evidence in litigation in which we, our affiliates, franchisees, licensees or master franchisor are involved; to obtain services we receive from our professional advisors, such as lawyers, accountants and consultants; or as part of any due diligence process for the purpose of analyzing any proposed reorganization or transaction.

We do not sell your personal information to third parties. We may however, from time to time, send you information on behalf of a third party that we think may be of interest to you. In such circumstances, we will not provide your personal information to third parties.

Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.

4. Storage And Security Of Your Personal Information

We may hold your personal information in electronic formats and in hard copy, such as

  • Databases for processing customer inquiries or feedback; or
  • Email or SMS databases for marketing communications.

We take reasonable steps to securely store your personal information to ensure it is protected from unauthorized access, modification and disclosure, and from other types of misuse, interference and loss.

Financial details, including credit card details and related personal information gathered while in the process of conducting an online purchase from our website will be used for credit card authorization purposes. This information will be shared with our payment processing authority in connection with your purchase. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.

The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our Site. Please bear this in mind when transmitting information by this means to us.

5. Access And Correction Of Your Personal Information

You may submit a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading please contact us via the contact details shown below.

You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances. Any such requests must be made in writing and directed to us via the details shown below.

6. Making A Complaint

You may submit a complaint with us if you believe we have handled your personal information other than in accordance with applicable law. To do so please contact us via the contact details below. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response. We will endeavor to respond as quickly as possible, which generally, will be within 14 days of receiving your complaint.

7. Our Site

We and our third-party service providers may use cookies, web beacons and other tracking technologies in connection with your use of our Site. We may also collect click-stream data when you use the Site. This data which is logged by our server includes the date and time of your visit, the pages you accessed, your server’s IP address, the type of browser and system you are using and the websites you come from and move to. This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website. The information from cookies, tracking technologies and click-stream data may be used for statistical purposes, to assist with your use of the website, to analyze usage of the website and may also be used to provide targeted advertising including on third party websites.

By using the Site or purchasing or using any of our services or products, and by consenting to the terms of this Policy, you consent to our use of cookies.

We may share the usage information within our corporate group and with our franchisees, licensees and service providers (for example, ad agencies, analytics service providers) for similar purposes.

You may refuse to accept cookies, or remove cookies, by editing the privacy and security settings of your web browser. For browser add-ons, such as Adobe Flash cookies, you may be able to disable or delete similar data by changing the add-on’s settings or visiting the website of its manufacturer.

Some features of the website may require cookies. If you disable to delete cookies then depending on the particular cookie you reject, you may not be able to use such features of the website.

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our website and our services and products. We use these tools to help us improve our services and products, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.

Currently, our systems do not recognize browser “do-not-track” requests. We may use certain Google Analytics Advertising Features, including Google Analytics Demographics. You can adjust your cookie settings as set out above, or you can opt out by installing the Google Analytics opt-out browser add on (see https://support.google.com/analytics/answer/181881?hl=en-GB)

We use ‘social buttons’ to enable our users to share or bookmark web pages. These are buttons for third-party social media sites, and these sites may log information about your activities on the Internet, including on our Site. Please review the respective terms of use and privacy policies of these third-party sites to understand exactly how they use your information, and to find out how to opt out or to delete such information.

We may sometimes use external web services on our website to display content within the web pages of the website, for example to display images, show videos or run polls. As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your use of this embedded content.

Our Site may contain links to third party websites. We are not responsible for the privacy, security or handling of your personal information via those websites. You should review the privacy policy and terms of use for those websites each time you visit.
If you are a California resident, please see the section below titled “Your California Privacy Rights.”

Children Under 18
Our site and services and products are not designed or intended for use by children under 18 and we do not collect personal information from children under 18. If you are posting any materials to our site, you may not post any materials showing or depicting a child under 18 unless (i) you are either the parent and/or legal guardian of that child, and (ii) you are authorized to post such material.

Your California Privacy Rights

A. California’s “Shine the Light” Law

A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.

If you are a California resident and would like to make such a request, please submit your request in writing to:

The American Pooch Mobile
Attn: California Privacy Request
4016 Bliss Canyon Court
Las Vegas, NV 89129

Please note that under California law, businesses are only required to respond to such a customer request once during any calendar year.

B. The California Consumer Privacy Act

If you are a California resident, then under the California Consumer Privacy Act you have the right:

  • to know, up to two (2) times in a twelve (12)-month period the following:
    • the categories and specific pieces of personal information that we have collected about you;
    • the categories of third parties with whom your data is shared;
    • the categories of sources of information from whom your data was acquired; and
    • the business or commercial purpose of collecting your information.
  • to access your personal information up to two (2) times in a twelve (12)-month period;
  • to request, subject to certain exceptions described in Cal. Civ. Code 1798.105(d), that we delete any personal information about you which we have collected from you; and
  • not to be discriminated against, with respect to the price or quality of goods or services, because you have exercised any of the foregoing rights, provided that you may be charged a different price or receive goods or services of a different quality level, if the difference is reasonably related to the value provided to you by our use of your data.
  • To exercise any of your rights under the California Consumer Privacy Act, or if you have any other questions about our use of your personal data, please address correspondence to:

    American Pooch Mobile Corporation
    Attn: California Privacy Request
    4016 Bliss Canyon Court
    Las Vegas, NV 89129
    email: info@thepoochmobile.com
    phone: 702-558-4699

8. Changes To Our Privacy Policy

We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information.

9. Contact Us

If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint, please contact us at:

American Pooch Mobile Corporation
Attn: Privacy Officer
4016 Bliss Canyon Court
Las Vegas, NV 89129
Email: info@thepoochmobile.com
Phone: 702-558-4699